Return & Exchange Policy
We want to do our best to make sure you are satisfied with your purchase.
Impact Christian Books can receive returns of books or booklets within 30 days of the date originally shipped to the customer. In order to return books or booklets, the items must be received by Impact in new condition and not marked or bent. Accordingly, please package returns with padding for the shipment so that the items arrive in new condition.
Our mailing address is listed on the "Contact Us" section on our website.
If you need to return an item, simply send us an email, at info@impactchristianbooks.com, and tell us specifically what you would like to return. Then, please include a note with the shipment explaining when the item was ordered, reason for return, and your name, address and phone number. Or you may simply include a copy of the receipt within the original package.
Blessings, and thank you
Impact Christian Books
SHIpping
& Returns
SHIPPING POLICY
United States, Puerto Rico & Other US Territories:
It is our goal to deliver your order as efficiently as possible. Orders are typically shipped First Class or Priority Mail through the United States Postal Service (USPS), and in some cases, larger orders are shipped using standard Ground Rates through the United Parcel Service (UPS) - when a street address is available.
The cost of shipping your products will be displayed on the order screen, prior to submitting your order. Customers are charged shipping & handling according to a formula based on the total weight and size of the package, taking into consideration the shipment’s destination.
Orders above a certain size to Alaska, Hawaii, and Puerto Rico are subject to higher shipping costs than the costs shown on the order screen, due to the lack of ground transportation. These orders are typically shipped through the United States Post Office, and the additional cost of shipping (in addition to what is shown) is based on U.S. Postal rates to those areas. You are welcome to contact us if you have questions on these additional costs, at info@impactchristianbooks.com.
International Orders:
International customers are important to us!
For shipment to countries other than the United States, we by default use Standard AIR MAIL. This is the most efficient method of delivery for our international customers. The U.S. Post Office recommends customers should expect 1 to 2 weeks for delivery, once the package has been shipped.
We charge AIR MAIL according to the prevailing market rate, which is based on weight and the destination country. The customer should also be aware of a charge upon delivery - a fee or tax levied by the local government. This may be in the form of a duty, GST and/or provincial tax. Typically the local post office or courier will collect this from the customer upon delivery.
Our policy is to ship all International orders (outside the United States) through the Postal Service. In most cases, this eliminates a "brokerage fee" related to clearing customs, and this means saving money for our customers. International First Class is our standard method unless there is an immediate need for faster shipping, in which case we recommend customers contact us directly. All packages, regardless of shipping method chosen, may experience delays while clearing customs in your country.
If you have any questions, or prefer alternative methods of shipment, please specify this for us in the Comments Box as you place your order. You are welcome to contact us if you have questions on these additional costs, at info@impactchristianbooks.com